CRM and ERP solutions are some of the most valuable resources available to businesses today, allowing companies to improve in a number of vital areas and gain strong control over many dimensions of their operations. Organizations that make the move from basic and limited systems to a fully integrated CRM and ERP solution regularly realize improvements in financial, operational and sales performance. With the release of Microsoft’s new cloud-deployed Microsoft Dynamics 365 Business Central, a new, attractive and powerful option now exists for companies that want to make the jump from older CRM and ERP technology to a solution that’s state of the art. This new offering, Microsoft Dynamics 365 Business Central, is based on a SaaS version of the popular Microsoft Dynamics NAV solution utilized by more than 130,000 organizations worldwide.


Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics 365 for Financials Business Edition) connects business processes with the productivity tools in Office 365 to help businesses to grow sales, manage finances and streamline operations. Users of Microsoft Dynamics 365 Business Central will reduce the time wasted switching back and forth between Microsoft Office, CRM, and ERP applications. This solution automatically identifies business context such as invoices and quote requests within Outlook, and presents the user with the tools and data needed to take immediate action – all without leaving Outlook. If you know how to use Office, then you know how to use Microsoft Dynamics 365 Business Central.

This is a public cloud service (Software as a Service) running on Microsoft Azure and enables customers to access the service on the Web, or using apps for Windows, iOS or Android devices. As a comprehensive business management solution for growing companies with roughly 10 to 100 employees, Microsoft Dynamics 365 Business Central enables companies that need more than the simple financial and accounting tools they started with, but aren’t yet ready to make a big investment in a customized enterprise resource planning (ERP) system. Without sacrificing ease of use or speed of setup, Microsoft Dynamics 365 Business Central offers a fully powered business management solution in the cloud, with capabilities spanning financials, dimensions, sales and purchase management, inventory, CRM (opportunity management), multi-currency, and business insight. In addition, Microsoft’s ecosystem of independent software vendors has built rich add-on solutions for specific functional requirements.

Being integrated with Microsoft’s Office 365 platform for email, reporting, document management, and collaboration, Microsoft Dynamics 365 Business Central provides a truly centralized, all-encompassing business platform that meets and exceeds the needs of businesses. The many advantages of an integrated office, CRM and ERP solution helps companies boost efficiency and gain maximum benefit from the business systems investment.

Helping enterprises develop, transform and grow
An article in Forbes, which followed the official announcement of Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics 365 for Financials Business Edition), highlighted the
powerful force that is business transformation. The piece noted the meaning of the term in the current day, recognizing two major factors that both must be present for success. The first component is the practical considerations of implementing the technology necessary to achieve high-level results, with examples including mobile considerations, cloud-deployed software and data analytics. The second factor is operational changes made to expand into new and different markets. Forbes noted the practicality and the success of such growth is often tied to the installation and use of modern data, communication and analysis systems.

Microsoft’s development of Microsoft Dynamics 365 Business Central ties into the concept of business transformation by giving companies the modern solutions they need to increase efficiency, realize a high level of informational visibility, streamline workflows and expand into new and different markets. This new solution brings CRM and ERP together to maximize the benefits both provide. In essence, this means businesses have a unified platform to connect as many employees as are wanted or needed, ranging from sales staff who traditionally lean heavily on CRM platforms to office workers who regularly interact with ERP solutions.

Microsoft describes Dynamics 365 Business Central as a solution that allows businesses to move forward from more monolithic platforms that are structured around a specific suite of applications. Microsoft Dynamics 365 Business Central instead offers a purpose-built SaaS application that has native intelligence and information gathering capabilities. The integration with Microsoft Office 365 means reducing the chances of information ending up in silos and offering less value to the company both immediately and in the long term. Although this SaaS solution is a new offering for Microsoft, it’s really not a totally new application. Microsoft Dynamics 365 Business Central is based on the popular Microsoft Dynamics NAV solution (formerly Navision) with some functional enhancements made to the application and offered on Microsoft’s Azure platform.  

It’s critical that no matter what type of solution your business chooses – or if it needs guidance in terms of selection – it works with the right partner to create the best possible implementation environment, maximizing the chances for success. The TM Group was one of a small group of partners involved in the initial launch of this solution in April 2016 when it was first called Microsoft Dynamics 365 for Financials and was had the code name Project Maderia. The latest version, Microsoft Dynamics 365 Business Central, was launched in April 2018 and had the code name Project Tenerife. This 2018 release marks a unified code base for both Microsoft Dynamics 365 Business Central (SaaS version) and Microsoft Dynamics NAV (on-premise or hosted version). It is expected that Microsoft Dynamics NAV will be rebanded as  Microsoft Dynamics 365 Business Central at the next release and will be available as a dual license for SaaS or on-premise. We have also been providing CRM and ERP consulting services since the 1980s, making us the best choice to guide your organization through a successful implementation.