Dedicated Client Care Program – We have dedicated personnel to service our Microsoft Dynamics, Intacct and NetSuite clients and make sure that their needs are addressed in a timely and effective manner. We take the proactive approach to our clients, making sure that YOUR expectations are exceeded. We also engage in annual account reviews with your staff and management of your productivity with Microsoft Dynamics, Intacct and NetSuite to ensure you are getting the attention you deserve and fully using the solution you purchased. This process also reviews your support plan from Microsoft to ensure that you are paying annual fees only on modules that you are or plan on using.
Dedicated Support Desk for YOU – with hours available from 8:30am to 5:30pm Monday thru Friday (with available after-hours support) managed by TMG personnel. Our expert technical Microsoft Dynamics specialists are heavily experienced in all of our products to ensure they are familiar with your needs. In addition, we utilize Citrix GoToAssist to enable our support analysts to assist you remotely, saving time, travel and delays in attending to your needs.
Ownership Focus on YOU – over 100 combined years of Microsoft Dynamics, Intacct and NetSuite experience managing the existing base of clients to ensure that our clients are happy and well serviced by our team. All eyes in management are on our clients, while our new sales team handles new opportunities. Our Director of Consulting ensures that your projects are completed on-time and on-budget every time. All of this focus means that you are our first and only priority. In addition, we utilize Microsoft Dynamics ERP and CRM ourselves every day in our own operation, giving us that extra level of insight into the unique features that can be used in your environment.
Experience That Matters to YOU – we have always maintained an expert staff of Microsoft Dynamics, Intacct and NetSuite consultants with extensive engagement history. Our staff has an average of 10 years business experience and a combined history of over 1,000 years. We have completed thousands of projects for our clients and have consistently earned the highest satisfaction ratings through our client satisfaction surveys.
Dynamics Master Consultant Certification – all consultants on our team who assist our clients must go through rigorous training and testing to ensure their ability to service your account in all the products we represent. To date, more of our consulting team has achieved this goal than any other Microsoft Dynamics partner in Michigan. We are also one of only 100 partners throughout the world that achieved dual gold certification in both ERP and CRM from Microsoft – a very difficult achievement, but one that is ultimately the differentiator between The TM Group and other Microsoft Dynamics partners.
Microsoft Dynamics Managed Partner – focused attention is paid to The TM Group by Microsoft which aids not only The TM Group, but our clients, especially in times of issues and problems. In addition, we are given advanced notification of new features, software code problems, etc. for an even greater level of protection and satisfaction for you.
Microsoft Advantage Partner Certification – this affords us the extra measure of technical support assistance we pass on to our clients. It ensures that our questions are answered faster than others, and also ensures that we are getting a more senior level of support assistance than other partners receive. In addition, when major issues arise, we can pull together the resources that count to escalate the issue and get resolution. This is an investment that TMG makes to remain at our highest competence and deliver the answers you need when you need them and removes additional risk for our clients.
Expertise That Counts For YOU – if the need arises for a specialized area that we do not have readily available, we bring in the talent needed to make sure the project gets done right the first time, every time. We have a broad network of powerful strategic partnerships that brings even more value to our clients than ever before.
Product Focus on YOUR Needs – we recommend products to you based on your business needs, not based on quotas and specials, and we are a low pressure sales team. Our sales team all have an extra advantage of product knowledge having all initially started their careers by implementation consultants. They understand your needs and your implementation challenges and stay closely involved in every phase of your project.
An Extended Client Family – we involve our Microsoft Dynamics, Intacct and NetSuite clients in a wide range of activities and events tailored just for them to meet and network with other users. We are the only partner in Michigan offering Client Briefings and our nationally acclaimed Vision conference that regularly brings over 300 attendees together to learn from us, Microsoft and each other about new technologies and advanced methods of using the software. To ensure that we are delivering to your needs, we also gather our clients regularly for a Client Advisory Board and perform client satisfaction surveys on a regular basis. We are also a member of the worldwide Microsoft Dynamics User Groups, lending our expertise and attending local meetings.