The TM Group believes the cornerstone to a successful project is proper planning and design. That is why every project begins with a Business Process Review which leads to a Statement of Work (SOW). The SOW is mutually agreed upon by The TM Group and the client and is the foundation for the project. Once the SOW is finalized, software installation and configuration begin. We typically build both a test database and a production database. The test database will be used for setup, testing, user acceptance and training. The configurations from the test company are transferred to the production company as we complete the user acceptance process. The TM Group also estimates time in our proposals for both go-live support and post go-live assistance so that you will know your complete investment. The TM Group is committed to making every client as self-sufficient as possible, but we are also there when you need us, including a fully dedicated phone and email support desk.
The project is guided by the Statement of Work, Project Timeline and Milestones, Change Orders and an Open Items List. In addition, weekly status calls are maintained by our Engagement Manager to ensure that we address the items accomplished the prior week, the upcoming work for the current week, and any outstanding issues that need to be addressed in a very timely manner.
All of the steps throughout our implementation process, especially Project Management, are designed to mitigate risk for our clients and to ensure that we all keep our eye on the finish line while not overlooking any of the steps along the way.