The TM Group Blog

Leading Provider of CRM and ERP Solutions Since 1984


Woman Holding a Small Gift
Woman Holding a Small Gift

Why Microsoft Power BI is the gift that keeps on giving

Christmas time is here once again – the season of perpetual hope, merriment, good tidings of great joy and gifts galore. What do you hope to find waiting for you under the tree this year? As a business owner, one of the very best presents you could possibly receive is Microsoft Power. Business Intelligence. Why? Because it’s the gift that keeps on giving. Power BI is a cloud-based data intelligence services bundle that, at its essence, enables users to not only seamlessly collect data, but package it in such a way as to make sense of it so that complicated,… Read more

The TM Group Expands into Indiana Through Acquisition of Pinnacle Microsoft Dynamics Practice

Farmington Hills, MI — December 1, 2019  The TM Group, Inc. recently opened a South Bend office and acquired the Microsoft Dynamics GP, Dynamics 365 Customer Engagement and Dynamics 365 Business Central practice formerly managed by Pinnacle of Indiana, an Advanced Imaging Solutions company.   This acquisition does not affect Pinnacle’s ongoing IT services for network support, servers, workstations, Microsoft Office 365 or other IT services. Earlier this year, Pinnacle needed additional support bandwidth for its Dynamics clients and formed a strategic partnership with The TM Group which then led to discussions and finalization of this acquisition.  According to Steve Klatt,… Read more

Develop business leaders by employing an ERP system.
Develop business leaders by employing an ERP system.

How Microsoft Dynamics 365 can help with high expectation customers

It is said that if you come into any experience with low expectations, you’ll never be disappointed. But in an era of instant gratification, such a stance is unrealistic. If customers don’t receive the kind of service to which they’re entitled, many have no compunction about taking their business elsewhere. Whether in retail, hospitality, banking or any number of other business related to consumer as well as business-to-business transactions, the numbers prove as much. However, with Microsoft Dynamics 365, your company can better understand what it takes to satisfy your hardest-to-please customers in order to win them over and keep… Read more

How finance teams are leveraging automation

Americans have a love-hate relationship with automation. On the one hand, they readily recognize the tremendous amount of convenience it offers them in their personal and professional lives. But on the other, some fear the frequency with which it is utilized poses a threat to their livelihood. In a poll conducted by Gallup, nearly 60% of respondents said new technology – such as AI – had a greater potential for resulting in net job losses than offshoring. And roughly a quarter – 23% – worried about the possibility that they too could lose their jobs to artificial intelligence. AI assisting… Read more

Don’t Be Afraid: How Microsoft Dynamics Can Improve Your Business

Did you ever read “Frankenstein” by Mary Shelley in high school? If you did, you know the legendary tale has a multidimensional plot about a complex creature – who was largely misunderstood. In many ways, the conclusions drawn by those who initially interacted with Victor Frankenstein’s monster are similar to what can happen when you make certain inferences about your data without the full story and structure of your business systems. Even if you didn’t read Shelly’s tome, you certainly know what the protagonist of the tale looks like: The haggard face, yellowish-green skin, and gangly arms and legs. In… Read more

Michigan health authority finds speed and efficiency through Sage Intacct

The Client Headquartered in northern Michigan, this nonprofit agency provides diagnostic and ongoing emotional and psychological health services. With a patient base residing in 10 of the state’s 83 counties, the agency obtains patients through the federal government’s Medicaid program. In addition to mental health, the firm also offers services for the elderly as well as those with intellectual and developmental disabilities. The Challenge The agency’s mission is straightforward: improving the mental and emotional health and well-being of the people who come in for treatment. The services rendered depend on the patient, but may include assessment, behavior treatment, occupational therapy… Read more

Embrace The Cloud

VISTATECH CENTER, SCHOOLCRAFT COLLEGE LIVONIA, MI TUESDAY, OCTOBER 29TH, 2019 Join The TM Group, Michigan’s leading ERP & CRM provider in Embracing the Cloud at Vision! Vision is a FREE full-day event focused on Microsoft Dynamics GP, SL, 365 Business Central (NAV) & 365 Customer Engagement (CRM). At this conference, you can expect to learn from industry insight on the product road maps for all Dynamics solutions.  This event will begin with Microsoft Dynamics & The Microsoft Power Platform, which introduces the connection between Microsoft Dynamics and the Microsoft Power Apps, such as Microsoft Office 365, Microsoft Dynamics Power BI, Microsoft Dynamics Flow,… Read more

Custom Gauge Equipment Manufacturer Improves Customer Satisfaction Through Microsoft Dynamics 365

The Client Headquartered in central Michigan, this company creates custom measurement gauging equipment for many different industries and consumers, including digital transmitters, non-contact laser sensors, fully automated gauging systems and door-closing-effort sensors. The Challenge In an increasingly competitive workspace, more businesses are looking to distinguish themselves and separate from the pack by offering comprehensive customer service. This Michigan-based company has been recognized for superior customer service through various awards over the years from prominent corporations. One area where the company itself deemed it was lacking was in providing field services agents with updates on where repairs or orders stood, so… Read more

What You Can Expect From Wave 2 of Microsoft Dynamics 365

It’s that time of year again. Summer, the season that yields peaches, picnics and picture-perfect sunsets, is nearing its conclusion. You knew it was coming and it still doesn’t make it any easier to see it go. However, fall – filled with fairs, foliage and football – brings its own set of perks. Here’s the special part about this year’s installment: the highly anticipated sequel to Microsoft Dynamics 365. Scheduled to drop as early as October, Wave 2 of Microsoft Dynamics 365 will feature all the capabilities of its predecessor, only this one will have hundreds more enhanced, far-reaching optimizations…. Read more

How Microsoft BI Can Transform Internal Accounting Process

If you’re looking to take your internal accounting processes to the next level, look no further than Microsoft Power Business Intelligence. More than anything else about your company, numbers tell the true story as to how sales are going and whether you’re on track to reaching your revenue goals. But it’s not always easy to make sense of the data, as its depth, breadth and detail can be the equivalent of learning how to speak a foreign language or put together a thousand-piece jigsaw puzzle. However, by leveraging Microsoft Dynamics, you can access the data analytics tools found in Power… Read more